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Best customer service books lucas isbn 9780073545462

Product	Features	Editor's score	Go to site
	Robert W. Lucas: Customer Service with Connect Plus Access Code : Skills for Success (Paperback); 2014 Edition		Go to amazon.com
	Customer Service Skills for Success		Go to amazon.com

1. Robert W. Lucas: Customer Service with Connect Plus Access Code : Skills for Success (Paperback); 2014 Edition

Description

very good condition

2. Customer Service Skills for Success

Description

Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.

Conclusion

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