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1. Introduction to Healthcare Quality Management, Second Edition
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Used Book in Good ConditionDescription
Introduction to Healthcare Quality Management explains the basic principles and techniques of quality management in healthcare. This revised edition features a new chapter devoted to the use of high-reliability concepts that help organizations achieve safety, quality, and efficiency goals. This reader-friendly book, complete with helpful charts and diagrams, examines a range of topics, from measuring performance to creating high-quality services that result in satisfied customers. Practical examples and case studies apply quality concepts and tools to real-life situations. Each chapter contains a list of key words and defines important glossary terms to help you understand the vocabulary of healthcare quality management. As an added bonus to this edition, each chapter now includes an expanded list of websites that provides additional resources to customize and enhance your understanding of healthcare quality management.
Key discussions include the following topics:
2. Introduction to Healthcare Quality Management
Feature
Used Book in Good ConditionDescription
Introduction to Healthcare Quality Management explains the basic principles and techniques of quality management in healthcare. In non-technical language, this book describes methods of measuring, assessing, and improving healthcare services. It is packed with practical examples and case studies that apply quality concepts and tools to real-life situations. Each chapter contains a list of key words and a glossary to help you understand the vocabulary of healthcare quality management. You will learn: Attributes of quality most important to healthcare stakeholders, including purchasers and consumers Legislative mandates, regulatory agencies, and accreditation groups that influence healthcare quality activities How to use common quantitative and qualitative process improvement tools How to collect and analyze data to identify improvement priorities Patient safety and risk management activities that reduce medical errors Resource management initiatives that balance quality patient care and costs Organizational factors that influence the quality process3. Introduction to Healthcare Quality Management, Third Edition
Description
For decades, the essential principles of healthcare quality management measurement, assessment, and improvement have remained the same. The ongoing shift to value-based care, however, has driven change in the practices and approaches healthcare providers use to evaluate their performance and improve their organizations clinical, safety, and patient satisfaction outcomes. Introduction to Healthcare Quality Management explains the basic principles and techniques of quality management in healthcare. Written for students and professionals with little or no clinical experience, the book focuses primarily on measuring and improving the operational and service aspects of healthcare delivery. Real-world case studies and examples provide an applied learning approach that helps readers understand how to measure, assess, and improve an organization's performance and ensure the delivery of reliable, high-quality care. Thoroughly revised with updated references, examples, case studies, activities, and supplementary resources, this edition includes new content on: strategies for managing quality in population health care, application of the Institute for Healthcare Improvement's Triple Aim framework, value-based reimbursement models, patient-centered discharge planning and case management, external regulations and accreditation standards, lean and Six Sigma improvement techniques, and adoption of improvement models from other industries. An excellent resource for students and practicing health professionals alike, Introduction to Healthcare Quality Management provides readers with the core knowledge they need to drive innovative change in quality management practices.4. Leading and Managing in Nursing
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Leading and Managing in Nursing 6eDescription
Leading and Managing in Nursing, 6th Edition offers an innovative approach to leading and managing by merging theory, research, and practical application to better prepare you for the NCLEX exam and the transition to the practice environment. This cutting-edge text is organized around the issues that are central to the success of professional nurses in today's constantly changing healthcare environment, including consumer relationships, cultural diversity, resource management, delegation, and communication.
- UNIQUE! Each chapter opens with The Challenge, where practicing nurse leaders/managers offer their real-world views of a concern related in the chapter, encouraging you to think about how you would handle the situation.
- UNIQUE! The Solution closes each chapter with an effective method to handle the real-life situation presented in The Challenge, and demonstrates the ins and outs of problem solving in practice.
- The Evidence boxes in each chapter summarize relevant concepts and research from nursing/business/medicine literature.
- Theory boxes highlight and summarize pertinent theoretical concepts related to chapter content.
- Research and Literature Perspective boxes summarize timely articles of interest and point out their relevance and applicability to practice.
- Separate chapters on key topic areas such as cultural diversity, consumer relationships, delegation, managing information and technology, legal and ethical issues, and many more.
- End-of-chapter Tips offer guidelines for applying information presented in the chapter.
- Numbered exercises challenge you to think critically about concepts in the text and apply them to real-life situations.
- Eye-catching full-color design helps engage and guide you through each chapter.
- Glossary alphabetically lists and defines all the boldfaced key terms from the chapters.
- Chapter Checklists provide a quick summary of key points and serve as a handy study tool.
- NEW! QSEN competencies incorporated throughout the text emphasize the importance of providing safe, high-quality nursing care.
- NEW! What New Graduates Say section at the end of each chapter provides you with a real-world perspective on the transition to clinical practice.
- NEW! Expanded content on legal and ethical issues, care delivery strategies, staffing, quality, and consumer relationships.
- NEW! Updated photos throughout the book maintain a contemporary and visually appealing look and feel.
5. Applying Quality Management in Healthcare: A Systems Approach, Fourth Edition
Description
Stakeholders at all levels of a healthcare system have a vested interest in improving quality and safety. Managers play instrumental roles in creating and delivering high-quality services but many frontline clinical and administrative staff members are also involved, directly or indirectly, in shaping patient care systems and designing safer, more efficient processes.
Applying Quality Management in Healthcare explores the principles of quality management and provides a variety of practical tools for real-world improvement and problem solving. Unlike many healthcare quality management books, this book delves into the systems that serve as the foundation of a high-quality health services organization. Readers learn which management practices are essential to creating an organization capable of advancing performance goals, making long-lasting process improvements, and providing the operational systems and tools needed for success.
This edition features new and enhanced material, including the following:
In addition, the book provides guidance on managing improvement projects, fostering collaboration, providing a supportive environment for performance improvement, and becoming a high-reliability organization. Concepts are robustly supported by real-life examples, end-of-chapter exercises, and a series of practice labs.
6. The Handbook for Quality Management, Second Edition: A Complete Guide to Operational Excellence
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Used Book in Good ConditionDescription
The definitive guide to organizational excellence--completely updated
Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition offers in-depth guidance on effectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job reference.
Coverage includes:
- Business-integrated quality systems
- Organizational structures
- The quality function
- Approaches to quality
- Customer-focused organizations
- Integrated planning
- Strategic planning
- Understanding customer expectations and needs
- Benchmarking
- Organizational assessment
- Process control
- Quantifying process variation
- Quality audits
- Supply chain management
- Continuous improvement
- Effective change management
- Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches
- Management of human resources
- Motivation theories and principles
- Management styles
- Resource requirements to manage the quality function
Over the past 40 years, the quality management discipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization.
Written by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge, The Handbook for Quality Management, Second Edition provides an operational guide to the proper understanding and application of quality management in the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQ/OE exam, given by the ASQ.
The Handbook for Quality Management: A Complete Guide to Operational Excellence, Second Edition:
- Clearly defines quality management principles and their application within a cross section of industries
- Integrates the application of Theory of Constraints, Six Sigma, and Lean thinking into the Quality Management discipline
- Contains detailed methods for planning, including customer needs recognition, benchmarking, and organizational assessments
- Discusses controls such as statistical process control, audits, and supply chain management
- Explains the stages of continuous improvement
- Incorporates classic motivation theory with more current management practices advocated by Joiner, Senge, and Deming, among others
- Features simulated and past exam questions to help you study for the ASQ CMQ/OE exam with answers that can be found at www.mhprofessional.com/HQM2
7. [1567935931] [9781567935936] Introduction to Healthcare Quality Management, 2nd Edition-Paperback